Whether you're traveling for leisure or business, you'll appreciate the benefits and support Allianz Global Assistance Travel Insurance plans can provide. They helped over 21+ million people last year prepare for the unpredictable with plans that can include valuable benefits for mishaps like travel delays, lost baggage, trip cancellation or interruptions combined with award winning assistance to help you navigate an emergency or just find a great Thai restaurant in Madrid.
Get a quote now to compare plans side by side and find the benefits you need for your travel style.
At Allianz Global Assistance, their single trip travel insurance offerings range from the affordable and simple Essential plan, which is suitable for travel within the United States, to the Classic Plan, which is designed for families and individuals traveling abroad who may experience any number of unforeseen challenges and inconveniences.
Terms, conditions, and exclusions apply to all plans. Please read your plan documents for full details.
Why do I need travel insurance?
Just as you have home or car insurance, travel insurance is no different, by protecting the investment you make in travel plans. Travel insurance can protect your financial investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason, as well as provide additional benefits like baggage protection and emergency medical and dental.
What is included under non-refundable costs?
Non-refundable costs can include your trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples may include cruise, tour and airline ticket costs. Be sure to consult your travel coordinator to determine what costs are non-refundable for your particular trip as cancellation policies vary.
What does travel insurance cover?
Travel insurance can provide benefits for a number of situations that may occur before your during your trip, including:
For definitions of these terms, please click here.
Note: not all plans include each benefit listed here. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.
What will the 24-hour Hotline Assistance do for me?
The 24-hour hotline is staffed with multilingual specialists who can help you with all types of situations from anywhere in the world, from reporting lost baggage to getting emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash from home in case of emergency and guarantee payment to gain admission into a hospital in many cases.
COVID-19 Update: New Epidemic Coverage Endorsement
For customers purchasing a new travel protection plan, some plans from Allianz Global Assistance now include an Epidemic Coverage Endorsement, which adds covered reasons to select benefits for certain losses related to COVID-19 and any future epidemic. Benefits vary by plan and by state of residence, and are not available in all jurisdictions. For more information, please see the Epidemic Coverage Endorsement page in your plan details and refer to Allianz Global Assistance’s COVID-19 FAQ or COVID-19 Coverage Alert. Learn more.
If I cancel my trip, do I get my money back?
Trip cancellation protection provides cash back for prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your plan. Some reasons include sudden covered medical emergencies, financial default of a covered airline, cruise line or tour operator, employer termination, terrorist incidents, and jury duty. Some reasons for cancellation aren't covered, such as changing your mind about taking a trip or other things not named in your policy/certificate of insurance. Not all plans include trip cancellation. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.
If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation.
Who provides the insurance for these programs?
Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or firstname.lastname@example.org.
Can I change the details of my insurance policy?
Yes, as long as you have not already departed on your trip or filed a claim. For fastest service, visit the online plan management tool or calling 1-866-672-9580.
How do I get another copy of my policy documents?
You can request an additional copy of your plan documents by visiting the online plan management tool.
How do I cancel a policy?
For fastest service, you can cancel your policy by visiting the online plan management tool. If you’re not completely satisfied, you have 10 days (or more, depending on your state of residence) to request a refund, provided you haven’t started your trip or initiated a claim. Premiums are non-refundable after this period.
Published Sep 06, 2018
Please note that these descriptions are solely intended to help our customers understand plan details, and should not be used to interpret coverage. Not all of these benefits are included in every Allianz Global Assistance travel insurance plan. For official definitions regarding coverage, as well as the maximum limit for each benefit, please refer to your plan documents.
Trip Cancellation – reimburses your prepaid, non-refundable expenses if you must cancel your trip due to a covered reason.
Trip Interruption – reimburses you for the unused, non-refundable portion of your trip and for the increased transportation costs it takes for you to return home if you must interrupt your trip due to a covered reason.
Emergency Medical / Dental – provides benefits for losses due to covered medical and dental emergencies that occur during your trip.
Emergency Transportation – provides reimbursement for medically necessary transportation to the nearest hospital or appropriate facility following a covered illness or injury.
Baggage Loss / Damage – provides reimbursement for loss, damage or theft of baggage and personal effects.
Baggage Delay – reimburses the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by an airline, cruise line or other travel service provider for a specified amount of time. Some plans offer a fixed inconvenience payment of $100 after a covered baggage delay.
Travel Delay – provides reimbursement for additional travel and lost prepaid expenses if your trip is delayed for a specified amount of time for a covered reason. Can also reimburse additional transportation expenses if you miss your cruise or tour because of a covered delay. Some plans offer a fixed inconvenience payment of $100 after a covered travel delay.
Change Fee Coverage – provides reimbursement for a fee you are charged to change your airline or rail ticket, if you must change your ticket due to a covered reason.
Loyalty Program Redeposit Fee Coverage – provides reimbursement for frequent flyer mile redeposit fees in the event of a covered trip cancellation or trip interruption.
* - Please note that these descriptions are solely intended to help our customers understand plan details, and should not be used to interpret plan benefits. For official definitions regarding coverage, please refer to your Letter of Confirmation and Certificate of Insurance/Policy.